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Phone Calls

Phone Calls:
We are committed to helping you walk through simple problems over the phone. During the day, we can help you determine if your child needs to be seen in the office or just needs some TLC at home. After hours, an on-call doctor is always available by phone. We want to get you to the ER quickly for true emergencies, but save you a trip when you don’t need to go.

Tips for calling us:

  • For truly life-threatening emergencies, call 911 first.
  • For poisonings, call the Arkansas Poison Control Center at (800) 222-1222
  • For other concerns regarding sick or injured children, call us first. If it is an emergency, you can press “0” at the telephone menu. Tell the individual who takes your call, “This is an emergency.” Do not let our staff put you on hold.
  • We do prioritize phone calls according to the nature of the call. If you are asked to wait on hold, please be patient. Another family may have called with an emergency.
  • Our phones are generally busiest early in the morning (8:00-9:30 am) and in the late afternoon (3:00-5:00 pm.) Contacting us during our “off-peak” hours is more likely to result in quicker service. If we’re busy and must take a message, we generally try to call you back as soon as possible. If your call isn’t returned within 45 minutes, please call us back.

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